Shipping policy

Thank you for choosing NoBlue EU! We are committed to providing you with the best shopping experience, including timely and reliable shipping. Please read our Shipping Policy carefully to understand how your orders will be processed and delivered.

1. Shipping Method:

We offer a standard shipping option for all orders within the EU. All orders will be shipped via DHL, a trusted and reputable courier service, to ensure secure and efficient delivery.

2. Processing Time:

Orders will be processed within 1-2 business days from the date of purchase. Our team works diligently to prepare your order for shipment as quickly as possible. Please note that orders placed on weekends or public holidays will be processed on the following business day.

3. Estimated Delivery Time:

Once your order has been processed and shipped, you can expect delivery within 3-5 business days. Please keep in mind that delivery times may vary based on your location, external factors such as weather conditions, and any potential delays that may occur beyond our control.

4. Shipping Cost:

The shipping is free for most of the EU countries.

5. Tracking Information:

Upon shipment, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package and receive real-time updates on its location and estimated delivery date.

6. Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delayed or undelivered packages due to incorrect or incomplete addresses. If you need to make any changes to your shipping address, please contact our customer support team as soon as possible.

7. Order Tracking:

To track your order, visit the DHL website.

8. Delivery Issues:

If you experience any issues with the delivery of your order, please contact us within 4 days of the estimated delivery date. We will work with DHL to resolve the issue and ensure that your order reaches you as soon as possible.

9. International Shipping:

We offer free shipping to most of the EU countries. Here's a full list of supported countries:

Czech Republic, Lithuania, Latvia, Germany, Slovakia, Austria, Belgium, Estonia, Netherlands, Luxemburg, Slovenia, Hungary, Bulgaria, Croatia, Cyprus, Denmark, Finland, France, Greece, Spain, Ireland, Portugal, Romania, Sweden, Italy.

We also support countries that are not in the European Union - but are on Europe's continent. Here's a full list of supported countries:

Switzerland, Albania, Norway, Malta, Iceland, Monaco.

10. Returns and Refunds:

For information on our return and refund policy, please refer to our dedicated "Returns and Refunds" page below:

https://noblue.eu/policies/refund-policy

We appreciate your business and trust in NoBlue EU. If you have any further questions or concerns about our Shipping Policy, please don't hesitate to contact our customer support team at contact@noblue.eu